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A little more peace of mind
Optional Shipping Protection from Lintico and XCOTTON for eligible loss, damage, mis-delivery, and delay in delivery.
Service overview
Worry-Free Delivery is Lintico’s optional Shipping Protection service provided with XCOTTON. When selected at checkout, it may provide a replacement or refund for eligible loss or damage, cover eligible redelivery costs for mis-delivery, or provide a one-time payment for eligible delay in delivery. If a mis-delivered parcel cannot be located, it may be handled as a loss claim.
Lintico Customer Care remains available to help with delivery questions whether or not you purchase this optional service.
At a glance
XCOTTON reviews each case against the Shipping Protection attached to your order. These examples summarize the current guide and do not replace the terms in effect when you purchased the service.
A domestic package may be treated as lost if it is not marked delivered within 30 days from the shipment date. For an international package, the period is 45 days from the shipment date.
Report a non-delivery loss claim within 90 days after shipment. Goods detained or confiscated by law enforcement or government authorities are excluded.
If tracking shows delivered but you did not receive the parcel, XCOTTON may treat it as lost when sufficient supporting documents are provided.
Report the claim within 7 days after tracking is updated to delivered. Evidence may include a police report, carrier letter, security footage, or other proof of non-receipt.
A package delivered with damage may qualify for a replacement or refund after supporting evidence is reviewed.
Report damage within 7 days after tracking is updated to delivered. Keep the shipping label and packaging, and photograph the parcel and damaged items.
If a covered package is not delivered within the agreed time, it may qualify for a one-time payment of up to USD 16 or equivalent.
If the parcel is later treated as lost, the actual prior delay payment is deducted from the final loss payment.
Part of a multi-package order or part of a parcel’s contents may qualify when packaging, label, item, or weight evidence supports the loss.
An approved claim may be resolved with a replacement or refund, not exceeding the purchase price paid for the missing covered products.
A claim may qualify when tracking shows delivered but proof confirms the parcel was delivered to an address other than the address on the purchase order.
Report within 7 days after tracking is updated to delivered. XCOTTON may cover redelivery cost; if the parcel cannot be located, it is handled as a loss claim.
Simple steps
File after your delivery issue meets the applicable criteria and within the deadline stated in the Shipping Protection terms.
Have your Lintico order number, issue type, tracking history, supporting photos or documents, and preferred resolution ready.
We will provide the currently approved claim route and help you prepare the information needed to file.
Choose the issue type, provide the requested evidence, and tell us whether you prefer an eligible replacement or refund.
Another way
Contact Lintico Customer Care for the currently approved claim route and support throughout the filing process.
Contact Lintico with your order number, issue type, tracking details, available evidence, and preferred resolution.
Lintico Customer Care will provide the currently approved submission route and coordinate with XCOTTON when additional information is needed.
XCOTTON generally responds within 24 hours. Once all required documents are complete and coverage is confirmed, a refund or replacement is expected within 2 business days.
XCOTTON determines whether a claim is covered. An approved loss or damage claim may be resolved with a replacement or refund, not exceeding the purchase price paid for the covered products or USD 13,000 for any one claim. Shipping costs and the Shipping Protection fee are excluded. Eligible delay in delivery is limited to a one-time payment of up to USD 16 or equivalent.
Report non-delivery loss claims within 90 days after shipment. Report delivered-not-received, damage, and mis-delivery claims within 7 days after tracking is updated to delivered. Lintico Customer Care can help you submit information and follow the claim.
Questions, answered
These answers summarize the current Lintico × XCOTTON claims guide. The Shipping Protection terms in effect when you purchased the service govern your claim.
It is an optional Shipping Protection service provided by Lintico with XCOTTON. It may cover eligible package loss, damage, mis-delivery, and delay in delivery.
No. It is optional. Lintico Customer Care remains available to help with delivery questions whether or not you add protection at checkout.
Report a domestic or international non-delivery loss claim within 90 days after shipment. Report a delivered-not-received, damage, or mis-delivery claim within 7 days after tracking is updated to delivered. Delay in delivery may qualify when the covered package is not delivered within the agreed time.
Depending on the issue, XCOTTON may request your order number, complete tracking, estimated delivery details, the shipping label, photographs of all sides of the parcel, product packaging, damaged items, proof of delivery, weight evidence, or other supporting documents.
A replacement or refund will not exceed the purchase price paid for the covered products. Maximum liability for any one claim is USD 13,000. Shipping costs and the Shipping Protection fee are excluded.
XCOTTON reviews which parcel or items are missing and the supporting packaging, label, item, and weight evidence. An approved claim may be resolved with a replacement or refund, not exceeding the purchase price paid for the missing covered products.
A covered package not delivered within the agreed time may qualify for a one-time delay payment of up to USD 16 or equivalent. If the parcel is later delivered, the payment does not need to be returned. If it is later treated as lost, the actual prior delay payment is deducted from the final loss payment.
Major exclusions include war or similar hostile acts, strikes or civil commotion, terrorism, an incorrect or insufficient checkout address, an unshipped parcel, goods detained or confiscated by authorities, refused delivery or return to sender except for proven damage, pre-shipment product issues, and an incorrect item, color, style, or size.
An approved loss or damage claim may be resolved with a replacement or refund. Eligible delay in delivery is limited to a one-time payment of up to USD 16 or equivalent.
XCOTTON reviews the evidence and determines whether the claim is covered. Lintico Customer Care can help provide the claim link, gather information, follow the case, and complete an approved replacement or refund when required.
You may contact Lintico to cancel Shipping Protection and receive a refund of the service fee before the order ships. After shipment, it cannot be cancelled and the fee is non-refundable. A partial item cancellation or refund does not automatically adjust the order-level Shipping Protection fee.
XCOTTON generally provides an initial response within 24 hours. Once all required documents are complete and coverage is confirmed, a refund or replacement is expected within 2 business days.
