Easy Returns & Exchanges Guarantee
Worry-Free Shopping
Contact Us for Returns and Exchanges
Contact our customer service at linticoservice@gmail.com for return assistance. We have return warehouses in the USA, UK, Germany, and Australia. We will provide the return address based on your location.
Packing Your Items
Please pack the item securely and include your order information inside the package.
* Make sure that all items are in their original condition, with tags and labels attached, and have not been washed, ironed, or altered in any way that could affect their resale.
Choose Your Shipping Carrier
We do not provide prepaid labels, and return shipping costs should be covered by customer. You may choose any carrier to return the package. The cost of return shipping is the responsibility of the logistics provider of your choice.
After shipping, please send us a photo of the shipping receipt. This will help in tracking your return and ensuring a smooth process. If you have any questions, feel free to reach out to our customer service team.
Waiting for the Refund Process
After we receive and verify the returned items, a refund for the full selling price (excluding any initial shipping fees and shipping insurance) will be processed to the original method of payment. Please allow 5 business days for the refund to complete. You will receive an email notification once the refund has been issued.
*Returns beyond 30 days of delivery will not qualify for a full refund.
Other Concerns？
Returns FAQs
Are there any items that cannot be returned?
Yes, items that are worn, washed, or damaged, as well as final sale items, cannot be returned.
What are the return conditions for discolored or shrunk items?
Items with discoloration and shrinkage are not considered defective. Please review the Product Care page before washing to avoid issues like fading or shrinking. If problems occur due to personal handling, you may contact customer service, but returns or exchanges will not be accepted.
Received damaged or incorrect items?
- Items with Quality Issues: If you receive a defective item, please contact customer service at linticoservice@gmail.com for a replacement. Our customer service will assist you in resolving the issue and arrange for a reshipment of the damaged item. Please provide photos of the damaged item when contacting us to help us process your request more efficiently
- Incorrect or Missing Items: If you receive the wrong item or an incomplete order, please contact customer service team at linticoservice@gmail.com.
Notice a billing issue?
Please promptly contact our customer service team at linticoservice@gmail.com to resolve any issues. Report any discrepancies within 90 days to avoid liability for potential errors.
What should I do if I haven't received my refund after 7 days?
Please contact our customer service team at linticoservice@gmail.com, and we will promptly verify the issue and work to resolve it for you.
Exchange FAQs
Can I exchange an item for a different size or color?
Yes, you can exchange an item for a different size or color, depending on availability.
Will I need to pay for shipping on exchanges?
Yes, customers are generally responsible for shipping costs when exchanging non-defective items. However, if the item received was defective or incorrect, we will cover the shipping costs for the exchange. Please ensure that items are returned in their original condition to facilitate a smooth exchange process.
How long does the exchange process take?
Once we receive your returned item, the exchange will be processed within 5-10 business days, and you will receive a confirmation email.
