Shipping
Shipping Countries & Regions
Order Processing Time:
- Standard Period: Orders typically take 1–3 business days to process.
- Peak Season: During holidays or promotional events, processing may be extended by 1–2 days, and shipping times may vary.
Free Shipping:
Enjoy free shipping on eligible orders based on your order subtotal (after discounts are applied, and excluding taxes, duties, or additional fees):
- Free Standard Shipping: On orders over US$130 / CA$175 / €120 / AU$200
- Free Express Shipping: On orders over US$300 / CA$400 / €272 / AU$480
*Please note that your shipping tier eligibility will be automatically calculated and determined at checkout based on your final net order amount.
Shipping FAQs
What should I do if I encounter any issues during shipping?
If you experience any issues with your shipment, please contact our customer service team. One of our representatives will be with you within 24 hours.
Do I need to pay customs and import duties?
Shipments may be delivered with duties and taxes unpaid. Import duties or taxes are subject to local regulations and are the responsibility of the purchaser.
What should I do if my package is lost?
You will receive timely notifications once your package arrives, please kindly collect it promptly. We cannot take responsibility nor issue refunds for items lost due to delayed pickup.
If your parcel is confirmed lost in transit, please contact our customer service within 30 days from the estimated delivery date. We will initiate an investigation with the shipping carrier. Once confirmed, you may choose a full refund or free re-delivery. Claims beyond the 30-day period will not be accepted.
If you have any questions, please contact us by customerservice@lintico.com or linticoservice@gmail.com.
What if the package is damaged?
If the outer packaging is damaged but the items inside are intact and undamaged, there is no need to take further action. Please carefully check the contents of your order to ensure everything is in good condition.
If any of the items are damaged or have a manufacturer’s defect, to help us process your request more efficiently, please include photos of the damaged packaging or items when contacting our customer service team at customerservice@lintico.com or linticoservice@gmail.com.
Which regions do not have expedited shipping service?
United States: Puerto Rico, Virgin Islands, Hawaii, Guam, Alaska, APO/FPO military addresses, and Amazon warehouse addresses.
United Kingdom: Areas with postal codes starting with ZE, TR, GY, JE, BT, IM, HS, KW, or PH.
France: Areas with postal codes starting with 97, 98, or 00. No delivery to P.O. Box or military addresses.
Germany: No delivery to P.O. Box or military addresses.
Portugal: Areas with postal codes starting with 9.
Spain: Areas with postal codes starting with 07, 35, 38, or 51 to 99.
How long does the exchange process take?
Once we receive your returned goods, we will complete the exchange processing within 1-3 business days, and you will get a confirmation email shortly after. Please allow 7-14 days for the new item to be delivered to you.
Which countries and regions do you ship to?
To provide the best shopping experience and responsive service, LINTICO currently ships to a wide range of global destinations, including the United States, Canada, Australia, Singapore, the Middle East, and most European countries.
If shipping is unavailable at checkout, your region may not be supported yet. Please contact our customer service team for assistance—one of our representatives will reply within 24 hours.
Please refer to the panel on the right for the full list of currently supported shipping destinations.
