Shipping Countries, Costs, and Delivery Times
1. Shipping Countries
In order to deliver a great satisfaction and quick response service to our customer, LINTICO currently ships to most countries, including most in Europe, North America, Mexico, Australia, and Mid-East. If delivery is unavailable at checkout, it may not be supported yet. Please contact our customer service for assistance, one of our representatives will be with you within 24 hours.
Order Processing typically takes 1-3 business days. During holiday periods or promotional seasons, order processing times may be extended by 1-2 days, and shipping times may also be longer.
Please check the service details on the right for current shipping available countries and areas:
2. Free Shipping:
Enjoy free standard shipping on orders over US$130/CA$175/€120/AU$200, and free express shipping on orders over US$300/€272/CA$400/AU$480.
*Please note that At checkout, we'll determine your eligibility for standard or express free shipping based on your total order amount. Free shipping calculations exclude shipping insurance and additional fees.
Shipping FAQs
What should I do if I encounter any issues during shipping?
If you experience any issues with your shipment, please feel free to contact our customer service team. You can reach us at linticoservice@gmail.com, and one of our representatives will be with you within 24 hours.
What should I do if my package is lost?
Please note that delivery notifications are typically sent to inform you of the package’s arrival. We are not responsible for packages that are lost due to failure to pick them up on time. No refunds will be issued in such cases.
What if the package is damaged?
If the outer packaging is damaged but the items inside are intact and undamaged, there is no need to take further action. Please carefully check the contents of your order to ensure everything is in good condition.
If any of the items are damaged or have a manufacturer’s defect, to help us process your request more efficiently, please include photos of the damaged packaging or items when contacting our customer service team at linticoservice@gmail.com.
Which regions do not have expedited shipping service?
United States: Puerto Rico, Virgin Islands, Hawaii, Guam, Alaska, APO/FPO military addresses, and Amazon warehouse addresses.
United Kingdom: Areas with postal codes starting with ZE, TR, GY, JE, BT, IM, HS, KW, or PH.
France: Areas with postal codes starting with 97, 98, or 00. No delivery to P.O. Box or military addresses.
Germany: No delivery to P.O. Box or military addresses.
Portugal: Areas with postal codes starting with 9.
Spain: Areas with postal codes starting with 07, 35, 38, or 51 to 99.
How long does the exchange process take?
Once we receive your returned item, the exchange will be processed within 5-10 business days, and you will receive a confirmation email.
Shipping Methods
We collaborate with multiple global logistics partners (including but not limited to FedEx, UPS, USPS, DHL, IMILE, UNIUNI, Speedx, Royalmail etc.) to provide efficient international shipping services. Depending on the destination and logistics requirements, the final local delivery may be handled by different carriers.
Carriers FAQs
How do I know which carrier will deliver my order?
You will receive a tracking number along with details about the carrier once your order has shipped.
Do you provide insurance for shipments?
We offer shipping insurance for a fee of US$3. This insurance protects your order against loss or damage during transit. If your package is lost or damaged, the insurance will cover the cost of the items affected, providing you with peace of mind.Please note that this insurance is optional and can be added during checkout.
What should I do if I realize I've entered the wrong address after placing an order?
When placing an order, please ensure that the address provided is complete, including the street number and apartment/unit number. If you have filled in your address incorrectly, please contact linticoservice@gmail.com immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
What if I need to collect my package from the post office?
Depending on local postal delivery conditions, it may be necessary for you to pick up your package from your local post office. Thank you for your patience and understanding regarding this process.
Will I receive a refund if my order is not delivered due to an incorrect address?
Unfortunately, we are not responsible for failed deliveries caused by customer negligence, including incorrect address or contact information. In such cases, the order cannot be refunded.
Check Order Status
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to check the status of your package at any time. Simply click the link https://www.17track.net/en to track your package.
Tracking FAQs
Will I receive real-time updates on my package?
You will receive an email with the tracking number when your package is shipped, out for delivery, and successfully delivered. You can use this number to track your package at any time by clicking the link https://www.17track.net/en. Please note that our emails may sometimes end up in your spam or junk folder. If you haven't received our update, kindly check there.
What should I do if my tracking information isn’t updating?
If your tracking information hasn’t updated in a few days, please check with the shipping carrier or contact our customer service for assistance.
Will I receive a notification when my order is shipped?
Yes, you will receive an email notification with tracking information once your order has been shipped.
What if my order is lost in transit?
If your order appears to be lost, please reach out to our customer service team, and we will help you investigate the issue.
Our Packaging
We proudly use premium kraft paper bags for packaging, chosen for their durability and eco-friendliness. These biodegradable bags provide strong protection for your items during transit and align with our commitment to sustainability. With every purchase, you support a brand dedicated to quality and environmental responsibility.
Packaging FAQs
Why do you choose kraft paper for packaging?
By using kraft paper bags, we provide a sustainable packaging option that minimizes environmental impact, supporting our mission to be eco-friendly while delivering quality products.
Why are multiple packages being shipped?
Due to temporary stock shortages, some items in your order may not be immediately available. To ensure you receive the available items as quickly as possible, we may split your order into multiple shipments. The remaining items will be shipped separately once they are back in stock. We appreciate your understanding and strive to provide you with the best service. You will receive a separate email notification with a different tracking number once the package is shipped.
