Protection d'expédition
Ajoutez une Protection d'Expédition facultative à une commande LINTICO éligible pour un soutien supplémentaire en cas de certains problèmes de livraison. Le service est fourni et administré par XCOTTON, qui examine les réclamations et détermine les solutions éligibles conformément à ses Conditions.
Qu'est-ce que la protection d'expédition ?
Qu'est-ce que la protection d'expédition ?
La Protection d'expédition est un ajout facultatif pour les commandes éligibles. Elle est distincte des politiques de produit et de retour de LINTICO. XCOTTON gère l'éligibilité à la protection, l'examen des réclamations, les demandes d'informations complémentaires et les résolutions approuvées.
Disponibilité et prix
La protection d'expédition est disponible uniquement pour les commandes éligibles et les destinations prises en charge. Si elle est disponible pour votre commande, l'option et le prix calculé par XCOTTON apparaîtront dans le panier avant le paiement. Le montant affiché pour cette commande est le prix applicable.
Ce qui est couvert
La couverture est assujettie aux exigences d’admissibilité applicables, aux délais de déclaration, aux pièces justificatives, aux exclusions et à l’examen d’XCOTTON en vertu des Conditions officielles.
Delay
If any package in an order remains undelivered after the published delivery window, the order may qualify for a one-time delay benefit of up to USD 16, subject to the applicable Terms. The benefit is available once per order, regardless of how many packages are delayed.
Loss
A package lost in transit.
Theft
A package marked delivered but not received, including one stolen after delivery.
Damage
Physical damage to merchandise during transit. Damage to outer packaging alone is not covered when the merchandise is intact.
Misdelivery
Eligible redelivery caused by carrier error when the order address was complete and correct.
Comment ça marche
Check the cart
For an eligible order, the cart displays the Shipping Protection option and its price before checkout.
Choose the protected total
Select the displayed option to include Shipping Protection, then review the cart total before paying.
Keep the confirmation
After your order ships, look for a separate Shipping Protection confirmation email from XCOTTON. Search your inbox for "XCOTTON" or "Shipping Protection," and check Spam, Junk, Promotions, and other filtered folders.
Qui dois-je contacter ?
Contact XCOTTON through the claim portal or at support@xcottons.com.
Contact the carrier using the details in your tracking information.
Contact LINTICO Customer Care at customerservice@lintico.com.
Vous ne savez pas par où commencer ?
Si vous ne savez pas par où commencer ou avez des difficultés à joindre XCOTTON ou le transporteur, contactez le service client de LINTICO à customerservice@lintico.com. Nous pouvons vous aider à déterminer la meilleure marche à suivre. XCOTTON demeure responsable des décisions relatives aux réclamations de Protection d'Expédition, tandis que le transporteur contrôle les opérations de livraison en temps réel.
Comment déposer une réclamation
Open the XCOTTON claim portal
Use the email address associated with the order and your Protection ID or Order ID.
Select the issue and submit available details
Describe what happened and provide the information requested for that type of claim.
Keep the item and evidence
Keep the merchandise, inner and outer packaging, shipping label, photos, video, tracking records, and carrier messages until XCOTTON completes its review. Additional case-specific evidence may be requested.
Besoin d'aide pour soumettre votre demande d'indemnisation ?
Vous avez des difficultés à accéder au portail de réclamation ou vous avez besoin d'aide pour votre soumission ? Contactez le support XCOTTON à support@xcottons.com ou appelez le +1 (888) 715-1686.
L'essentiel du chronométrage
Delay
The delivery window begins on the shipment date and is calculated using the maximum transit time published for the destination and shipping method; pre-shipment processing time is not included. If any package remains undelivered after that window, submit the claim no later than 90 days after shipment.
Loss
A domestic package is treated as lost if it has not been marked delivered within 30 days after shipment; an international package is treated as lost if it has not been marked delivered within 45 days after shipment. Submit the claim no later than 90 days after shipment.
Theft
If tracking is marked delivered but the package is not received, including where it may have been stolen after delivery, report the claim within 7 days after the tracking status changes to delivered.
Damage
If merchandise is physically damaged during transit, report the issue within 7 days after the carrier's tracking status is updated to “delivered.”
Misdelivery
If the order address was complete and correct but the carrier delivered the package elsewhere, report the issue once the misdelivery is identified and submit the claim no later than 90 days after shipment.
FAQ essentielles
Eligibility based on merchandise value
An order may be eligible for Shipping Protection when the amount paid for merchandise after discounts and Store Credit is more than USD 0 and no more than USD 13,000. Eligible LINTICO Gift Card payments are treated as cash-equivalent payments. Store Credit is not. Shipping charges do not count toward the merchandise-value requirement.
How is the delay benefit calculated?
For one approved delay claim, the benefit is the lower of USD 16 and the cash-equivalent amount actually paid for covered merchandise after discounts and Store Credit. Eligible LINTICO Gift Card payments count as cash-equivalent payments. Shipping, taxes, duties, and the protection fee are excluded from this calculation.
What if I cannot find the XCOTTON confirmation email?
Search your inbox for "XCOTTON" or "Shipping Protection," and check Spam, Junk, Promotions, and other filtered folders. If you still cannot find the email, visit the XCOTTON claim portal or contact support@xcottons.com or +1 (888) 715-1686. Have the email used for your order and your Order ID available.
What is not included in the protected amount?
Taxes, duties, the Shipping Protection fee, and other uncovered charges are not included. Treatment of shipping charges depends on the approved event and resolution; see the official Terms for complete details.
What resolution may be available after approval?
Available options may include a refund, replacement, or reshipment, depending on the approved case and product availability. XCOTTON presents the options available for the claim, and the customer chooses from those options.
Can Shipping Protection be canceled?
A cancellation request may be submitted to LINTICO before shipment and is subject to the order status. Shipping Protection becomes effective when the order ships and cannot be canceled after shipment.
Are there exclusions?
Yes. The official Terms contain exclusions, including certain war, civil unrest, seizure, government detention, terrorism, address-error, unshipped-parcel, recipient-refusal, and pre-shipment product events. Review the Terms for the complete wording and the rule that applies to your claim.
