Shipping

For questions about a current delivery attempt, pickup arrangements, access instructions, or the latest package location, contact the carrier. If the order includes Shipping Protection and the issue involves a transit delay, package loss, transit damage, theft, or misdelivery, contact XCOTTON. If you are unsure where to start, have difficulty contacting the carrier or XCOTTON, or have another type of issue, contact LINTICO at customerservice@lintico.com. We will help you determine the appropriate next step.

Import duties are not included in the order total. If the destination country imposes import duties, they are the customer’s responsibility.

First review all tracking numbers and contact the carrier if the package is awaiting pickup or its current location is unclear. If your order includes Shipping Protection, submit an eligible loss claim to XCOTTON after the applicable loss waiting period and within the claim deadline stated in the official Terms. If your order does not include Shipping Protection, contact the carrier first, then contact customerservice@lintico.com if you need help reviewing the available tracking information and possible next steps.

Before discarding anything, inspect the merchandise and keep the packaging. If only the outer packaging is scuffed or crushed but the merchandise is intact, no merchandise damage claim is needed. If the merchandise was physically damaged in transit, such as arriving crushed, torn, wet, or punctured, and the order includes Shipping Protection, keep the merchandise, inner and outer packaging, and shipping label. Then submit an eligible claim to XCOTTON. For any other issue, contact LINTICO at customerservice@lintico.com with your order number, a description of the difference, and clear photos. We will review the information and do our best to provide an appropriate resolution.

United States: Puerto Rico, Virgin Islands, Hawaii, Guam, Alaska, APO/FPO military addresses, and Amazon warehouse addresses.

United Kingdom: Areas with postal codes starting with ZE, TR, GY, JE, BT, IM, HS, KW, or PH.

France: Areas with postal codes starting with 97, 98, or 00. No delivery to P.O. Box or military addresses.

Germany: No delivery to P.O. Box or military addresses.

Portugal: Areas with postal codes starting with 9.

Spain: The Balearic Islands, Canary Islands, Ceuta, and Melilla, including postal codes beginning with 07, 35, 38, 51, or 52.

Once we receive your returned goods, we will complete the exchange processing within 1-3 business days, and you will get a confirmation email shortly after. Please allow 7-14 days for the new item to be delivered to you.

LINTICO ships to destinations across North America, Europe, Asia-Pacific, and the Middle East. Please review the destination table on this page for the current list, then enter your address at checkout to confirm the shipping methods available for your order. If a listed destination cannot be selected or checkout does not work as expected, contact customerservice@lintico.com.

You will receive a tracking number along with details about the carrier once your order has shipped.

Contact customerservice@lintico.com after noticing the error. Before shipment, we can check whether the fulfillment record can still be updated, but a change is not guaranteed once processing has begun. After shipment, contact the carrier to ask whether an address correction, hold, pickup, or redelivery option is available. Carrier restrictions may apply, and a correction or second delivery attempt may involve an additional charge.

Depending on local postal delivery conditions, it may be necessary for you to pick up your package from your local post office. Thank you for your patience and understanding regarding this process.

We’re sorry this happened. An order that is not delivered because the customer provided an incorrect or incomplete address is not eligible for a refund on that basis. You may contact the carrier directly or email customerservice@lintico.com. We will review the order status and explore any available address correction, hold, pickup, or redelivery options with you. We will do our best to provide an appropriate resolution.

You will receive an email with the tracking number when your package is shipped, out for delivery, and successfully delivered. You can use this number to track your package at any time by clicking the link https://linticoshop.com/pages/track Please note that our emails may sometimes end up in your spam or junk folder. If you haven't received our update, kindly check there.

If you have any questions, please contact us by customerservice@lintico.com.

Tracking can pause between scans, during an international handoff, or during customs processing. Check all tracking numbers linked to the order and ask the carrier for the latest available scan. If the information remains unchanged beyond the expected transit window, or you cannot obtain an update, contact customerservice@lintico.com and we can help review the available tracking information.

Yes, you will receive an email notification with tracking information once your order has been shipped.

If you have any questions, please contact us by customerservice@lintico.com.

By using kraft paper bags, we provide a sustainable packaging option that minimizes environmental impact, supporting our mission to be eco-friendly while delivering quality products.