Easy Returns & Exchanges Guarantee
Worry-Free Shopping
Contact Us for Returns and Exchanges
Contact our customer service at customerservice@lintico.com or linticoservice@gmail.com for return assistance. We have return warehouses in the United Kingdom, the United States, Australia, and Germany. We will provide the return address based on your location.
Packing Your Items
Please pack the item securely and include your order information inside the package.
* Make sure that all items are in their original condition, with tags and labels attached, and have not been washed, ironed, or altered in any way that could affect their resale.
Choose Your Shipping Carrier
Customers are generally responsible for shipping costs when exchanging non-defective items. You may choose any carrier to return the package. The cost of return shipping is the responsibility of the logistics provider of your choice. Please ensure that items are returned in their original condition to facilitate a smooth exchange process.
After dispatching the parcel, please send us a photo of the shipping receipt for easy tracking.
However, if the item received was defective or incorrect, we will cover the shipping costs for the exchange. Please contact our customer service to obtain the official return label.
If you have any questions, feel free to reach out to our customer service team at customerservice@lintico.com or linticoservice@gmail.com.
Waiting for the Refund Process
After we receive and verify the returned items, a refund for the full selling price (excluding any initial shipping fees) will be processed to the original method of payment. Please allow 5 business days for the refund to complete. You will receive an email notification once the refund has been issued.
Other Concerns？
Returns FAQs
Are there any items that cannot be returned?
Yes, items that are worn, washed, or damaged, as well as final sale items, cannot be returned.
What are the return conditions for discolored or shrunk items?
Items with discoloration and shrinkage are not considered defective. Please review the Product Care page before washing to avoid issues like fading or shrinking. If problems occur due to personal handling, you may contact customer service, but returns or exchanges will not be accepted.
Received damaged or incorrect items?
- Items with Quality Issues: If you receive a defective item, please contact customer service at customerservice@lintico.com or linticoservice@gmail.com for a replacement. Our customer service will assist you in resolving the issue and arrange for a reshipment of the damaged item. Please provide photos of the damaged item when contacting us to help us process your request more efficiently
- Incorrect or Missing Items: If you receive the wrong item or an incomplete order, please contact customer service team at customerservice@lintico.com or linticoservice@gmail.com.
Notice a billing issue?
Please promptly contact our customer service team at linticoservice@gmail.com to resolve any issues. Report any discrepancies within 30 days to avoid liability for potential errors.
What should I do if I haven't received my refund after 7 days?
Please contact our customer service team at customerservice@lintico.com or linticoservice@gmail.com, and we will promptly verify the issue and work to resolve it for you.
Exchange FAQs
Can I exchange an item for a different size or color?
Yes, you can exchange an item for a different size or color, depending on availability.
Will I need to pay for shipping on exchanges?
Yes, customers are generally responsible for shipping costs when exchanging non-defective items. However, if the item received was defective or incorrect, we will cover the shipping costs for the exchange. Please ensure that items are returned in their original condition to facilitate a smooth exchange process.
How long does the exchange process take?
Once we receive your returned goods, we will complete the exchange processing within 1-3 business days, and you will get a confirmation email shortly after. Please allow 7-14 days for the new item to be delivered to you.
