FAQs

You can access the size chart for each product on the respective product's detail page. Simply click on the 'SIZE GUIDE' text, located on the right side of the 'Select Size' option.

To ensure your linen pieces drape beautifully and fit flawlessly, we provide detailed garment dimensions alongside standard US and UK/AU size conversion charts. You can easily toggle between INCHES and CM at the top of our size chart to match your preferred system. If you are ever between sizes or unsure about a specific silhouette, simply drop us a line at customerservice@lintico.com or linticoservice@gmail.com, our dedicated support team is happy to offer personalized fit recommendations within 24 hours.

Because our premium flax and natural linen collections are meticulously cut and measured by hand, please note that there may be a minor variance of 2–3 centimeters (approx. 1 inch) from the listed size guide. Since pure linen gently softens and adapts to your body's silhouette with wear and washing, we highly recommend reviewing the specific measurement diagram (showing bust, shoulder, and length guidelines) to choose the fit that best matches your personal styling preference.

During photo shoots, our photographers try to do their best to picture products as closely to real-life colors as possible. However, slight differences may occur from time to time due to variations in screen displays, lighting conditions, and visual perception.

Not always. As linen can be called an “alive” material, its color and texture are not always the same. The outcome of the fabric highly depends on the conditions in which the flax plants were grown. Therefore, it is a natural material, and can not always be the exact same.

Twill fabric is heavier than plain weave linen with a more structured form, which is why colder weather is more suitable for twill linen clothing. The fabric is marked by its distinct diagonal pattern. Also, the Twill Linen material has more wrinkle and stain resistance than regular Linen.

All our linen pieces are professionally pre-shrunk in advance, so you don’t need to worry about obvious shrinkage after washing.

• Machine wash in cold water on gentle cycle, wash with similar colors only.
• Avoid tumble drying, lay flat naturally to dry.
• Iron at low temperature; warm iron is acceptable if necessary.
• Never use chlorine bleach, oxygen bleach is safe to us For full detailed linen care tips, please check our Linen care guide

The primary difference between European linen and regular linen lies in the traceability, environmental standards, and superior fiber quality guaranteed by the European Flax® certification.

• Environmental Impact (The "Three Zeros"):
  Unlike standard linen production, European linen is renowned for its eco-friendly attributes: zero irrigation, zero GMOs, and zero waste. It relies entirely on natural rainfall and traditional farming methods, making it one of the most sustainable fibers in the world.
• Guaranteed Quality & Traceability:
  While "regular linen" can come from various unverified sources, European Flax® is a premium certification. It ensures transparency at every stage—from seed to fiber. This collective effort by European producers guarantees a consistent, high-end fiber that meets strict ethical and quality standards.
• Performance & Comfort:
  European-sourced fibers are highly sought after for their exceptional ability to regulate temperature and humidity. They are naturally hypoallergenic and have a superior affinity for dyes, resulting in a more vibrant and durable fabric compared to standard alternatives.
• The Artisan Touch:
  At LINTICO, we view European linen as the "cream of the crop." By combining these world-class natural fibers with our traditional weaving craftsmanship, we create a fabric that is not just a commodity, but a work of art that softens and improves with every wear.
• Blog post: available for you to read on this topic - Not All Linen Are Equal

We invite you to explore our Sale Page, where you can discover products currently on sale. Now enjoy 10% off on our Best Seller Page, use discount code: BS10

We offer an exclusive 10-50% discount for new email subscribers! To subscribe and receive your coupon code, follow these simple steps:

1. Look out for the pop-up screen on our website when you first visit. Enter your email to subscribe and receive the discount code.
2. If you missed the pop-up, no worries! You can subscribe via the top banner entry, sidebar subscribe button, or scroll down to the bottom of our website and enter your email. You will receive a welcome email containing your exclusive discount code right away.

On the checkout page, the order summary is displayed on the right-hand side. Below the order summary section, locate the 'Discount code or gift card' text, and then input your coupon code into the provided blank field. Additionally, you can click the ‘ALLPY’ button to browse and select any other available coupons you may have.

Please check for the following potential issues:

-Ensure that your coupon code has not expired.

-Some codes may have limitations on specific products or total order amounts.

-Certain coupon codes, like store credit codes, are tied to your LINTICO account.

If you have any inquiries or encounter difficulties, please feel free to contact us at customerservice@lintico.com or linticoservice@gmail.com.

Typically, you should receive an email containing your order number as soon as your order has been successfully paid for. If you haven't received an order confirmation email, please consider the following potential issues:

• 1. Verify Your Email Address
  First, ensure that the email address you used to place the order is accurate and spelled correctly.
• 2. Check Your Spam Folder
  Sometimes, order confirmation emails can end up in your spam or junk folder by mistake. Please take a moment to check these folders to see if the email has been misplaced.
• 3. Double-Check Payment Status
  Double-check that your order payment was completed successfully. If the payment didn't go through, the order confirmation email may not have been triggered.

If you've reviewed these points and are still experiencing issues, feel free to contact our customer support at customerservice@lintico.com or linticoservice@gmail.com for further assistance.

If you're uncertain about whether your order was successfully paid for, please check your payment account for a confirmed charge associated with your order. Remember that a pending charge does not indicate a confirmed payment.

In case that you have a charge without order being confirmed, don’t hesitate to drop us a line at customerservice@lintico.com or linticoservice@gmail.com. We will fix this for you as soon as we can. 

After you complete your payment, our warehouse usually needs 1-3 business days to process your order. Some individual items may require longer preparation time, or be temporarily out of stock, which may cause slight delays to overall shipment.
If you wish to receive in-stock items sooner, you may contact our customer support team at customerservice@lintico.com or linticoservice@gmail.com to arrange split shipment, or cancel the slow-processing/out-of-stock items for a full refund. We will ship the rest of your goods out as soon as possible.

Normally, for in-stock products, our processing time is 1-3 days. If you haven't received a shipping notification email within 2 days of placing your order, we recommend checking your inbox for any notifications from us regarding potential shipping delays or product unavailability. Please reach out to our customer support team at customerservice@lintico.com or linticoservice@gmail.com, and they will assist you immediately.

Please note that orders can only be modified before they are shipped out. If you wish to change your order, please reach out to customerservice@lintico.com or linticoservice@gmail.com before it is shipped out. 

Please note that shipping methods can only be upgraded before your order is dispatched. If your package hasn't shipped yet and you are willing to cover the additional cost, we can absolutely accommodate your request! To initiate this change, kindly reach out to our customer support team at customerservice@lintico.com or linticoservice@gmail.com and they will assist you through the process seamlessly.

Please note that orders can only be canceled before they are shipped out. If you wish to cancel your order, please reach out to customerservice@lintico.com or linticoservice@gmail.com before it is shipped out. 

You may receive an email notification regarding the cancellation of your order. This can happen for several reasons:

1. Payment Timeout: Your order might have been automatically canceled within 3 days due to a payment timeout.
2. Unreachable Contact Information: If we are unable to reach you through the contact information you provided and cannot deliver the package as a result, we may cancel your order.
3. High-Risk Order Flags: If our payment gateway flags your order as a potential high-risk transaction or alerts us to suspected unauthorized card use (unauthorized charge/fraud), we may cancel the order to protect your payment security.

Due to temporary stock shortages or separate warehouse storage, your multi-item order may be shipped in multiple parcels. We will dispatch in-stock items first for faster delivery, and the rest will be sent out promptly once restocked or arranged from the nearest warehouse. You will receive independent email alerts with separate tracking numbers for each shipment. You may click Track My Order to check all delivery updates anytime. We aim to shorten your waiting time and appreciate your kind understanding.

Yes, we do! We offer digital gift cards in denominations of $100, $200, and $500. They make the perfect gift for someone to choose their own premium linen pieces. You can purchase them directly through our Gift Card, and they will be delivered instantly via email.

If you have any inquiries or encounter difficulties, please feel free to contact us at customerservice@lintico.com or linticoservice@gmail.com.

We apologize for any inconvenience. To resolve this issue, please follow these steps:

1. Refresh the page and try again.
2. Clear the cache of your browser and try again.
3. Use another browser and try again.
4. If you are using an iPad or tablet, please switch to a smartphone or PC instead.

If the issue persists, feel free to contact our customer support at customerservice@lintico.com or linticoservice@gmail.com for further assistance.

We accept gift cards as an official payment method. The balance of your gift card can be used for any purchases across our official website. If you have any questions or concerns, please contact our customer support at customerservice@lintico.com or linticoservice@gmail.com for assistance.

We accept Visa, Master Card, Discover, American Express, PayPal, Credit Card, Apple Pay, Google Pay, Airwallex, Klarna, and AfterPay (only available in Australia Canada, and United States). If you have any questions, please feel free to contact us at customerservice@lintico.com or linticoservice@gmail.com.

LINTICO does not decline payments. Your payment may have been declined by your card issuer for various reasons:

Incorrect Card Information: Please ensure the accuracy of your card details, including the expiration date, billing address, and security code (located on the back of your Visa/Mastercard).

Card Issuer Bank: It's possible that your card issuer bank declined the payment.

Insufficient Balance: Verify that there are sufficient funds available on your card to cover the purchase.

Inconsistent/Incorrect Addresses: Confirm that both your shipping and billing addresses are precise and match.

If all the provided information is correct and your payment continues to be declined, you may consider trying an alternate web browser or exploring alternative payment methods to complete your order.

We apologize for any inconvenience caused. Please send an email to customerservice@lintico.com or linticoservice@gmail.com along with your payment screenshot, transaction ID, or any other relevant payment information. Our team will promptly investigate the issue and work to resolve it as quickly as possible.

For credit card transactions, please provide us your payment amount, payment currency, date of the charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details. 

For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID.

We apologize for any inconvenience caused. Please send an email to customerservice@lintico.com or linticoservice@gmail.com along with your payment screenshot, transaction ID, or any other relevant payment information. Our team will promptly investigate the issue and work to resolve it as quickly as possible.

No. Customs and duties fees are beyond LINTICO’s control. These fees are the sole responsibility of the customer and must be paid upon receiving the package. The exact amount varies depending on the country and the items included in the order.

In order to deliver a great satisfaction and quick response service to our customer, LINTICO currently ships to most countries, including most of Europe, the United States, Canada， Australia, the Middle East, and Singapore. If delivery is unavailable at checkout, it may not be supported yet. Please contact customerservice@lintico.com or linticoservice@gmail.com for assistance, one of our representatives will be with you within 24 hours. You can check on our Shipping page.

We collaborate with multiple global logistics partners (including but not limited to FedEx, UPS, USPS, DHL, IMILE, UNIUNI, Speedx, Royalmail etc.) to provide efficient international shipping services. Depending on the destination and logistics requirements, the final local delivery may be handled by different carriers.

Shipping fees vary by destination and shipping method (Standard / Express delivery). You can check on our Shipping page. If you have further question on the shipping page, feel free to contact us at customerservice@lintico.com or linticoservice@gmail.com.

Our online operation team of Lintico is based in Hong Kong. We source premium linen fabrics from Europe, and all garments are exquisitely crafted at professional factories across Asia.

In accordance with inventory status and logistics arrangements, orders will be fulfilled via our global fulfillment network. We have warehouses located in the UK, USA, Germany and China. To ensure fast and efficient delivery, your goods will be dispatched from the nearest in-stock warehouse.

We typically ship within 1-3 business days. Please refer to ourto determine the specific delivery timeframe for your items. Keep in mind that international destinations may have varying delivery times.

For in-stock items, we typically ship within 1–3 business days. For pre-order items, please refer to the specific Shipping Information and estimated delivery timeframes detailed on the product page. Please note that delivery times may vary depending on your international destination.

Our shipments are delivered with duties and taxes unpaid. Consequently, all import (customs) duties and/or taxes will be assessed once the parcel arrives in its destination country. In such cases, it is the customer's responsibility to cover these charges, particularly if you opt for expedited shipping for your order.

Customs

As some packages are shipped internationally, you may not see updates via local couriers until the package is in transit, cleared by local customs, and entry is granted into your country. This process can take anywhere from 3 to 5 days. If your order is still under the estimated delivery time frame, please wait patiently! Once this process has been completed, you will be able to see your tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

Non-Customs

As the package progresses in transit, it passes through several transit points, each of which may contribute to potential delays in data transmission. If your order still falls within the estimated delivery timeframe, we kindly ask for your patience as we work to provide you with the most up-to-date information.

However, if your order has not seen any updates for a long time, please reach out to customerservice@lintico.com or linticoservice@gmail.com for assistance. We are here to help ensure your delivery experience is as smooth as possible

Once your order has been shipped out, you will receive an email with a tracking number. Go to Track Order Page, enter your tracking number or order number and your order email to track your order.  

To resolve this, please follow these steps:

1. Verify that the delivery address on your order is accurate.
2. Check if someone else in your household or a neighbor received the package on your behalf or if it was left in a different location nearby.
3. Contact your local courier for further information on the delivery.

If you still cannot locate your package, please don't hesitate to reach out to us at customerservice@lintico.com or linticoservice@gmail.com for assistance.

We deeply regret any inconvenience caused. Kindly contact the LINTICO Support team at customerservice@lintico.com or linticoservice@gmail.com and include photos of the items you received, along with the SKU code on the packaging. Additionally, please specify whether there was any damage to the outer package upon arrival. Please rest assured that we will swiftly devise a satisfactory solution to address the issue.

We deeply regret any inconvenience caused. Kindly contact the LINTICO Support team at customerservice@lintico.com and include photos of the items you received, along with the SKU code on the packaging. Additionally, please specify whether there was any damage to the outer package upon arrival. Please rest assured that we will swiftly devise a satisfactory solution to address the issue.

We deeply regret any inconvenience caused. Kindly contact the LINTICO Support team at customerservice@lintico.com or linticoservice@gmail.com and include photos of the items you received, along with the SKU code on the packaging. Additionally, please specify whether there was any damage to the outer package upon arrival. Please rest assured that we will swiftly devise a satisfactory solution to address the issue.

Every product leaving our warehouse undergoes rigorous quality checks. However, in rare instances where you receive a defective product, please do not hesitate to contact our dedicated customer support team at customerservice@lintico.com or linticoservice@gmail.com. Provide us with photos of the defective product and its packaging. Be assured that we will swiftly devise a satisfactory solution to address the issue.

At LINTICO, we use non-toxic, nature-derived dyes that are gentle on your skin. Our plant-based pigments are free from harsh chemicals, reducing irritation risks while ensuring an eco-friendly approach. Formulated for delicate linen and cashmere, our vibrant, long-lasting colors bond securely, preserving the softness and breathability of these premium textiles. Experience the healthiest, most eco-conscious dyes for unmatched natural luxury.

Our craftsmanship is a dedicated balance of traditional heritage and modern eco-conscious production. From weaving to final stitching, we prioritize ethical practices that minimize waste, conserve energy, and eliminate harmful chemicals throughout the manufacturing process. By honoring slow fashion and meticulous detailing, we create enduring linen garments built to last generations, reducing the desire for disposable fast fashion.

If you want to know more about our production process, please visit Our Craftsmanship

We believe in a circular fashion lifecycle where nothing goes to waste. From utilizing biological flax fields to implementing eco-friendly dyeing techniques and plastic-free packaging, we continuously optimize our supply chain to reduce our carbon footprint. When you choose LINTICO, you are joining a mindful movement that respects nature, celebrates artisans, and strives toward a cleaner, greener tomorrow.

At LINTICO, we use non-toxic, nature-derived dyes that are gentle on your skin. Our plant-based pigments are free from harsh chemicals, reducing irritation risks while ensuring an eco-friendly approach.

Formulated for delicate linen and cashmere, our vibrant, long-lasting colors bond securely, preserving the softness and breathability of these premium textiles. Experience the healthiest, most eco-conscious dyes for unmatched natural luxury.

Learn more about our premium fabric features on the Our Material page.

We take pride in our ethical manufacturing practices, producing each piece in facilities that prioritize fair wages, safe working conditions, and respect for workers' rights. Our artisans have collaborated with us for over 10 years, contributing to the well-being of their communities and ensuring that everyone involved in creating our products is treated with dignity. By supporting these ethical practices, we reinforce our commitment to social responsibility in fashion.
If you want to know more about our production process, please visit Our Craftsmanship